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help.riogrande.com Welcome Login How can we help you today? Enter your search term here... SearchToggle navigation How may we help you? Enter your search term here... Search Solutions Home (current) Shop riogrande.com Knowledge base Rio Grande Help Our Commitments to Our Customers 4 Our Guarantee Our Commitment to the Environment Rio Grande Privacy Statement Proposition 65 Protections Rio Grande Schedules of Operation 2 Normal Hours of Operation U.S. Federal Holiday Schedule Contact & Communication Information 7 How Rio Grande Protects Your Private Information How to Contact Rio Grande How to Chat Live with a Rio Grande Customer Service Agent How to Get Help with a Jewelry Process or Technique How to Remove Your Name from Rio Grande Mailing Lists See all 7 articles Gift Certificates 1 How to Purchase Gift Certificates Use of Copyrighted Materials 1 How to Request Permission to Use Rio Grande Copyrighted Images and Information Catalog Requests 1 We Heard You! We’re Discontinuing Our Print Catalogs My Account 11 Why You Need to Create a Rio Account How to Open a Rio Grande Account How to Set Up Online Access to Your Rio Grande Account How to Log In to Your Account How to Retrieve Your User Name or Password See all 11 articles Ordering & Special Orders 12 Payment Options Available at Rio Grande Currencies Acceptable for Payment How to See Pricing on Items How to Change or Cancel an Order How to Place a Special Order See all 12 articles Pricing 6 How Pricing Is Set and Displayed How to Ensure Your Best Price How to Access Market Price for Precious Metals How to Get Wholesale Prices How to Take Advantage of Promotions & Special Pricing See all 6 articles Financing 1 Short-Term 0% Financing Shipping 9 How to Ensure Your Order Ships Same Day Domestic Shipping Options Shipping Discounts How to Track/Check the Status of Your Order How Shipping is Affected by Holidays See all 9 articles Precious Metals and Milled Materials 8 How Precious Metals and Milled Materials Are Priced How Cut-to-Order Precious Metal and Milled Materials Are Priced How Backorders on Precious Metal and Milled Materials Are Priced Understanding Price Estimates Displayed On Your Order How Minimum Order Amounts Are Placed on Precious Metal and Milled Materials See all 8 articles Precious Metals Recycling Service 1 How to Submit Precious Metal Scrap for a Rio Account Credit, Check or Bank Transfer Returns 4 Returns Policy - Domestic Customers How Returned Precious Metal and Milled Materials Are Credited How to Process Your Return Return of Lab Created Diamonds Repairs & Reconditioning 3 How to Return a Tool or Piece of Equipment to Be Repaired How to Return Your Flex Shaft Handpiece For Repair How to Order Reconditioning Services for Pliers & Cutters Proper Disposal of Chemical Products 1 How to Properly Dispose of Chemical Products Website Not Working Correctly? 2 How to Resolve Issues with Our Website Clearing Your Browser Cache and Cookies Rio Grande Will-Call 0 Website - General 1 Compatible Browsers with riogrande.com Rio Grande’s Website 3 Not Receiving Email from Rio’s Website? Steps to Reset Password Rio On Demand Rio for Schools 1 Rio for Schools Benefits Sales Tax Information 1 Sales Tax FAQ International International Ordering 9 International Payment Options Available at Rio Grande International Currencies Acceptable for Payment Distributors Outside the United States International Order Minimums and Maximums Ordering 220V Equipment See all 9 articles International Shipping 8 How to Calculate International Shipping Costs International Shipping Options Additional Shipping Costs How to Track International Orders Do we ship to APO/FPO destinations? See all 8 articles International Shipping Documentation 7 How to Ensure you Have the Appropriate Shipping Documents for Customs How to Acquire CAFTA Documentation How to Acquire NAFTA Documentation How to Acquire Documentation for Orders Shipping to Israel How to Acquire Documentation for Orders Shipping to Mexico See all 7 articles International Returns 1 Returns Policy - International Customers Home Solutions Welcome...